FAQs

Who should complete the Loading and Unloading course?

Anyone who undertakes loading or unloading activities in the workplace and works under some supervision, for example:

  • forklift drivers
  • warehouse assistants
  • loader operators, or
  • vehicle drivers who also conduct loading or unloading.
Is the Loading and Unloading course nationally recognised?

Yes, Loading and Unloading is recognised throughout Australia. The course addresses the requirements of ‘TLID2004: Load and unload goods/cargo’ from the TLI10 Transport and Logistics Training Package.

How long does it take to receive my Statement of Attainment once I have completed my Final Assessments?

Once your Final Assessments have been assessed and passed by our team, you will receive a confirmation email containing your Statement of Attainment. If you do not pass a particular assessment, you will receive detailed feedback from the Assessor and be asked to re-submit the assessment. The usual turnaround for your results is five working days. If you have not received your result within this time, please contact our support team on [email protected] and we will be able to update you on the progress of your assessment.

Which industries does the Loading and Unloading relate to?

Skills and knowledge in the safe loading and unloading of goods and cargo is essential to maximise the safety of the person conducting the loading or unloading, along with the safety of those around them. Industries and workplaces most at risk include:

  • transport and logistics providers
  • storage and warehouse facilities
  • distribution centres
  • retail outlets
  • airports
  • wharves, and
  • rail depots.
Are there any pre-requisites for the Loading and Unloading course?

There are no pre-requisite courses for the Loading and Unloading course.

Which qualifications will the Loading and Unloading course give me a credit towards?

There are currently 35 qualifications that include TLID2004: Load and unload goods/cargo from the TLI10 Transport and Logistics Training Package including:

  • TLI31210 – Certificate III in Driving Operations
  • TLI21710 – Certificate II in Road Transport Yard Operations (Freight Handler)
  • TLI21610 – Certificate II in Warehousing Operations
  • TLI21411 – Certificate II in Stevedoring
  • TLI21410 – Certificate II in Stevedoring
  • TLI21210 – Certificate II in Driving Operations
  • TLI20410 – Certificate II in Transport and Logistics (Rail Operations)
  • SFI30611 – Certificate III in Seafood Industry (Sales and Distribution)
  • SFI20611 – Certificate II in Seafood Industry (Sales and Distribution)
  • SFI20511 – Certificate II in Seafood Processing
  • SFI20211 – Certificate II in Fishing Operations
  • SFI20111 – Certificate II in Aquaculture
  • FPI20611 – Certificate II in Timber Merchandising
  • FPI20511 – Certificate II in Timber Manufactured Products
  • FPI20411 – Certificate II in Wood Panel Products
  • FPI20311 – Certificate II in Sawmilling and Processing
  • FPI20211 – Certificate II in Harvesting and Haulage
  • FPI20111 – Certificate II in Forest Growing and Management
  • FDF20911 – Certificate II in Food Processing (Sales)
  • FDF20411 – Certificate II in Wine Industry Operations
  • FDF20211 – Certificate II in Pharmaceutical Manufacturing
  • CPP20411 – Certificate II in Waste Management
  • AUR31105 – Certificate III in Automotive Warehousing/Distribution Operations
  • AUR30711 – Certificate III in Outdoor Power Equipment
  • AUR30611 – Certificate III in Automotive Specialist
  • AUR30511 – Certificate III in Marine
  • AUR30405 – Certificate III in Automotive Mechanical Technology
  • AUR30308 – Certificate III in Automotive Electrical Technology
  • AUR21205 – Certificate II in Automotive Warehousing/Distribution Operations
  • AUR20811 – Certificate II in Outdoor Power Equipment
  • AUR20705 – Certificate II in Automotive Mechanical
  • AUR20611 – Certificate II in Marine
  • AUR20505 – Certificate II in Automotive Vehicle Servicing
  • AUR20408 – Certificate II in Automotive Electrical Technology
Is there a specific type of internet connection required?

Broadband/Cable Internet is required. 3G Wireless, including those with USB Wireless Modems, are NOT recommended, neither is dial-up as it is not suitable.

What type of web browser and computer can I use?

The supported browsers for this course include Internet Explorer 8+, Mozilla Firefox and Google Chrome. Your browser should be up to date with the latest version for optimal performance. This course is compatible with desktop computers (screen resolution of at least 1024×768), iPad, iPhone, iPad mini, android tablets and android phones.

Your computer/browser probably already meets all of these requirements however if not, the good news is that we have a support team available to you if you need any help.

Where can the browser plugins be downloaded?

The following plugins and software are free.

Mozilla Firefox, Internet Explorer 9 – our preferred internet browsers.

Adobe Flash plugin – required to display the course.

Adobe Acrobat Reader – used to view/print your certificate.

I have lost my certificate / Login details, what do I do?

You can log back in and print or email your certificates any time you need to (provided they are still valid) Please contact us via phone, email, or live chat if you are having any difficulties logging in. Please check your receipt to confirm that you did the course through us. We can only help if you have registered with us.

What do I do if I cannot locate my registration email?

Some email programs direct these kinds of emails to the “junk mail” folder, so check here first. If you still cannot locate it, please click here to contact our support centre and they will assist you. Also our website provides a “Forgotten Password” function which after answering your chosen questions will email you back your registration email.

How long do I have to complete the course?

You have access to the system to complete the course for 3 months from when you make payment.

What do I do if I fail the course?

The good news is that you can continue to take the assessments until you pass, at no additional costs. You will only be able to proceed to the next assessment once the previous one has been passed.

How can I make payment for the training?

You can pay via credit or visa debit card.

Alternatively we can send you an EFT form, or you can send us a money order (we accept no responsibility for money orders that are lost in the post). In both of these cases it can take 3-5 days to gain access to the course.

Can I get a tax deduction?

Please contact your accountant for information on this.

Still have more questions?

Then visit the Contact Us page for our contact phone numbers or to contact us via email or live chat. We are here to answer any further questions you may have or to help get you started.

How do I listen to the voiceover and play each page when I am using my iPad?

To listen to the voiceover and play each page, you will need to press the ‘Touch to play audio button’ at the top right corner of each page.

Why are some of the text or images not displaying on my iPad?

If you experience any issues with text or images displaying on your iPad, simply press the ‘Replay’ button to reload the page. All text and images should now display correctly.

How can I provide my video or photos for my Practical Assessment?

There are several methods to provide your video or photos.

Option 1:  Video yourself completing the tasks and upload the video file via our website. Your file size will need to be less than 15MB.

Option 2: Video yourself completing the tasks and use our encoding instructions to reduce the file size and then upload the video file via our website. Your final file size will need to be less than 15MB.

Option 3: Video yourself completing the tasks and burn the video file to a DVD and then post it to us:

Attention: Loading and Unloading Assessment
Urban E-Learning
PO Box 575 Spring Hill QLD 4004

Option 4: Provide photos of yourself completing the tasks and upload the photos via our website. You will need to ensure you provide enough photos to demonstrate your completion of each of the assessment steps.

How do I burn a large video file to a DVD/CD?

The steps to burn a video file to a DVD will differ slightly between each computer depending on the operating system and the software you have installed.

Use these steps as a general guide. If you experience any issues, please consult your instruction manual for your computer.

Step 1: Download and save the video from your camera or smartphone

  • Plug your device into your computer
  • Locate your video file
  • Save it to a location on your computer

Step 2: Burn the video to a DVD/CD

  • Insert a blank DVD/CD into your computer
  • A pop-up will appear prompting you to select an option. You should select an option that refers to ‘burning’ the files to a disc or DVD/CD.
  • A pop-up will appear prompting you to select the method of burning the file. You must select the option that allows you to save, edit or delete files. This is important because the Assessor will need to copy your video file from the DVD/CD and save a version to our server for our records. If the Assessor is unable to copy your video file, you may be asked to re-submit another DVD/CD prior to receiving your Statement of Attainment.
  • A pop-up will appear prompting you to ‘open folder to view files’
  • The DVD/CD window will open and will not show any files listed
  • Open a separate window and locate your saved video file
  • Drag the file into the DVD/CD window to burn it to the disc
  • The video file will display in the DVD/CD window.
  • Select either ‘Close session’ or ‘Eject’ to remove your DVD/CD

Step 3: Post the DVD

Before you post the DVD, ensure you mark the DVD with your full name and your User ID which will have been provided in your enrolment email. Any DVDs received without correct identification information are not able to be assessed.

How do I create zipped folders of photos?

The steps to create zipped folders of photos will differ slightly between each computer depending on the operating system and the software you have installed.

Use these steps and images as a general guide. If you experience any issues, please consult your instruction manual for your computer.

Step 1: Download and save the photos from your camera or smartphone

  • Plug your device into your computer
  • Locate your photo files
  • Save them to a location on your computer

Step 2: Review your photos

  • Review your photos and make sure you have enough photos as evidence of each of the seven steps

Step 3: Arrange your photos into folders

  • Create a folder for each of the seven steps
  • Zip each folder by selecting ‘Send to’ and ‘Compressed (zipped) folder’
  • You will then have a zipped folder for each of the seven steps. The file type will display as ‘Compressed (zipped) Folder’. Check each new zipped folder size is less than 3.5MB (3,500KB).
  • You can then log back in to our website and upload your zipped folders of photos along with your other required documentation
How do I encode a large video file to reduce its file size?

There are a range of free video encoders that you can use to convert your large video file to a smaller file that can be uploaded to our website. We have provided instructions for two programs. Select one of the options below and follow the instructions to convert your video file or alternatively use your preferred video encoder.

Option 1: Miro Video Converter

This option is compatible for PCs (not Macs), has a simple interface and is easy to use.

Step 1: Download the program

  • Go to the website http://www.mirovideoconverter.com/
  • Click ‘Download Miro Video Converter’
  • Click ‘Save File’
  • Double-click the file to start the setup
  • Click ‘Next’ to start the Setup Wizard
  • Read the licence agreement and if you agree to the terms, click ‘I accept the terms of the AVG’ and then click ‘Next’
  • The program will start installing and the pop-up below will disappear once the installation is complete

Step 2: Close the Miro Video Converter program and then re-open it

  • Click the red ‘X’ in the top right corner of the program
  • Click ‘Start’ and select ‘Hand Brake’ from your list of programs

Step 3: Convert your video file

  • Open a separate window and locate your saved video file
  • Either drag the file into the Miro Video Convert window or click ‘Choose Files’ and browse to select your file
  • Click ‘Format’, ‘Video’ and then ‘MP4’
  • Click ‘Settings’ on the far right of the window
  • Select ‘Custom Size’ and type ‘480’ into the ‘Width’ field
  • Select ‘Custom Aspect Ratio’ and select either 4:3 or 16:9 ratio
  • Click ‘Settings’ again to minimise the settings
  • Click ‘Convert to Custom’ to start converting your video file
  • Your new video file will appear in a new folder in your original file location
  • Check your new video file size is less than 15MB (15,000KB)
  • You can then log back in to our website and upload your new video file along with your other required documentation

Option 2: Hand Brake

This option is compatible for PCs and Macs and is easy to use and customise.

Step 1: Download the program

  • Go to the website http://handbrake.fr/downloads.php
  • Click ‘Download’ under either Mac OS or Windows depending on whether you’re using a PC or Mac
  • Click ‘Save File’
  • Double-click the file to start the setup
  • Click ‘Next’ to start the Setup Wizard
  • Read the licence agreement and if you agree to the terms, click ‘I agree’
  • Click ‘Install’
  • Click ‘Finish’

Step 2: Open the Hand Brake program

  • Either double-click the icon on your desktop or click ‘Start’ and select Hand Brake from your list of programs

Step 3: Convert your video file

  • Click ‘Source’ and then ‘Video file’
  • Locate and select your video file and then click ‘Open’
  • Click ‘Browse’ to set where your new video file will be saved and what it will be named
  • Click ‘Save’
  • Select ‘Android Mid’ from the Presets column
  • Click the ‘Picture’ tab
  • Type 480 into the ‘Width’ field
  • Tick ‘Keep Aspect Ratio’
  • Click the ‘Video’ tab
  • Select 24 from the ‘Framerate’ dropdown list
  • Click ‘Start’ to start converting your video file
  • Your new video file will appear in the location you selected earlier with the name you selected
  • Check your new video file size is less than 15MB (15,000KB)
  • You can then log back in to our website and upload your new video file along with your other required documentation
How can I access my Practical Assessment Student Guide and Practical Assessment Question List?

Click here to download a copy of your Practical Assessment Student Guide which contains your instructions for completing your practical assessment along with your options for providing a video or photos.

Click here to download a copy of the Practical Assessment Question List to use as a guide.instructions

How do I compress large photo files to reduce their file size?

There are a range of programs that can compress the file size of your photos. Either follow the instructions below to use the ‘Resize Your Image’ program or alternatively use your preferred file size compression program.

Resize Your Image

This option is compatible for PCs and Macs and is easy to use.

Step 1: Go to the website

Step 2: Upload your images

  • Click ‘Browse’
  • Select the first photo you want to compress

Step 3: Check your photo and resize

  • The program will automatically crop the sides, top and bottom of your image to a size of 481 pixels wide and 360 pixels high
  • Check that your cropped photo still clearly shows your completing the particular task
    • If an important part of your photo has been cropped, drag the arrows on the sides, top or bottom to include it
  • Click the ‘Resize Your Image’ button
  • Click ‘Save this image’ to save your compressed
  • Click ‘Save file’ and then ‘OK’
  • Your file will be available in your ‘Downloads’ folder
  • Repeat the steps above for each photo that you want to compress
  • Once all photos have been compressed, you can then create a zipped folder of photos for each of the seven steps of the Practical Assessment using the instructions provided in the FAQ called ‘How do I create zipped folders of photos?’
  • Once you have seven zipped folders, you can log back in to our website and upload your zipped folders of photos along with your other required documentation
Unique Student Identifier (USI)

Beginning in 2015 if you are undertaking nationally recognised training delivered by a Registered Training Organisation (RTO) you will need to have a Unique Student Identifier (USI). Your USI gives you access to your online USI account which will contain all your nationally recognised training records and results from 1 January 2015 onwards.

If you don’t already have your USI number this can be created easily through the profile section of your account. For more information regarding the USI please visit www.usi.gov.au.

How can I access my Third Party Report Student Guide and Third Party Evidence Report Template?

Click here to download a copy of your Third Party Report Student Guide which contains instructions for completing your Third Party Observation Assessment.

Click here to download a copy of the Third Party Evidence Report Template that will be completed by your manager or supervisor.

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